Nando's

NANDO’S VISION

At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers’ needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.

ROLE SUMMARY

The Maintenance Technician is an entry level position focused on preventative maintenance for our restaurants. This person will primarily focus on HVAC/Refrigeration, Ice Machines, Water Heaters, Cooking Equipment and Water Filtration Systems. As with all members of the Nando’s family, the Maintenace Technician may be expected to wear multiple hats, seek out opportunities to make Nando’s and themselves better every day, and in general, be a good team player! The essential functions of this position are mapped out below:

KEY FOCUS AREAS

In addition to following Nando’s policies and procedures, principal accountabilities include, but are not limited to:

  • Assisting the local Facilities technicians, Facilities Managers by performing the preventative maintenance tasks for the specified mechanical equipment for all restaurants at the market level. Including, but not limited to:
     HVAC and rooftop equipment PM’s
     Ice Maker PM’s
     Cooking Equipment PM’s
     Water Filtration System PMs & Filter Changes
     Water Heater PM’s (tankless/tank style)
     Other preventative tasks as needed.
  • Work with Facilities Managers to create a comprehensive preventative maintenance schedule for the safe, efficient, and effective operation of all area restaurant facilities inclusive of all of the aforementioned equipment.
  • Adhere to specific maintenance schedules on an individual restaurant basis to best lower costs related to maintenance related items on aforementioned systems/items.
  • Educating managers, and other restaurant personnel on how to maintain, troubleshoot simple issues, and place service requests for to the Facilities technician or external providers. Assessing the need for additional training on an individual, as needed basis.
  • Ensuring managers, crew, and other restaurant staff are correctly and consistently following facility maintenance practices and procedures and reporting any issues to the Facilities Manager
  • Work with Facilities Manager and Facilities Technician to perform facility maintenance and repair seminars on an individual basis or in a group setting for the operations teams to help educate them in saving time and dollars.
  • Provide a work order to the restaurant manager and Facility Manager with brief recaps of what was accomplished during their PM visit. Documents to be uploaded into Ecotrak.
  • Serving as liaison between restaurants and contractors for aforementioned systems/items when warranty issues arise and notifying Facilities Technician and Facilities Manager
  • Provide detailed reports of systems conditions to Facilities Technician and Facilities Manager to assist with repair vs replacement decisions.
  • Communicates any contractor deficiencies to Facilities Technician
  • Following all company guidelines
  • Completing other duties to advance a particular project or resolve a business issue, as needed

QUALIFICATIONS

Education/Training

  • Experience in related field or an equivalent in education and experience
  • Valid driver’s license and clean driving record

Work Experience

  • Three (3) to five (5) years facility repair and maintenance experience
  • Two (2) years formal or informal training in repairing and maintaining facilities.
  • Restaurant facility repair and maintenance experience preferred.

REQUIREMENTS

Knowledge/Skills

  • Ability to travel daily within designated markets and occasional out of market travel as required
  • Strong trade knowledge of minor plumbing, minor electrical, basic HVAC/ refrigeration, and cooking equipment
  • Demonstrated ability to manage and coordinate multiple schedules and plan work to facilitate timely achievement of results.
  • Ability to effectively clearly, and patiently communicate Facilities processes to the Facilities & Operations teams.
  • Working knowledge of service maintenance costs and procedures for various building systems

PERSONAL ATTRIBUTES & VALUES

Passion

  • Energetic: goes the extra mile for their team
  • Rooted: sees the work as more than just a job and is enthusiastic about success in their role
  • Positive: constructive, optimistic, and confident
  • Dedicated: committed, loyal and steadfast
  • Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectively

Pride

  • Meticulous: demonstrates a commitment to quality and excellence in the execution of work
  • Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
  • Conscientious: hardworking, diligent, and reliable
  • Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

Family

  • Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
  • Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
  • Team player: engaging, cooperative, contributing, and supportive of team members
  • Willing: eager, prepared, and quick to act or respond

Courage

  • Assertive: confidently communicate needs or wishes in a constructive manner
  • Resilient: effectively handle stressful or pressurized situations
  • Tenacious: persistent regardless of setbacks

Integrity

  • Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
  • Credible: honest, trustworthy, accountable, and dependable
  • Genuine: keeping everyone’s best in at heart

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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